Accommodation Response Workflow Model
Every Stage.
Every Control.
ClaimStay Control structures the complete accommodation-response lifecycle — from instruction intake through extension control to pilot-review evidence. Structured at every step. Human-controlled where it matters. Claim decisions remain with the authorised insurance parties.
Instruction & Intake
From accommodation instruction to structured case record
Instruction Intake
- Structured instruction capture
- Completeness checks
- Reference generation
- Urgency classification
- Ownership assignment
Case & Placement Status
- Live stage visibility
- Status age tracking
- Same-day / 48h / planned lanes
- Checkpoint scheduling
- Closure control
Document & Data Governance
Every document tracked, versioned and review-flagged
Document Governance
- Instruction letters
- Placement confirmations
- Duration & budget notes
- Version tracking
- Review flags
Data Boundaries
- Structured flags only
- Sensitive free-text excluded from MI
- Role-based access
- Baseline security screening
- Privacy-safe exports
Extension & Risk Control
Duration drift made visible — and human-approved
Extension Control
- Extension event logging
- Human approval on every event
- Duration drift visibility
- Initial vs actual comparison
- Leakage reporting
Vulnerability Visibility
- Structured vulnerable customer flags
- Priority-handling routing
- No sensitive free-text stored
- Workflow-effect tracking
- Review checkpoints
Escalation Management
- Rule-based escalation levels
- Supervisor review routing
- Open escalation visibility
- Resolution tracking
- Full audit trail
Observation & Reporting
Oversight, evidence and management information
SLA Observation
- First-response timers
- Placement-time observation
- Breach visibility
- Checkpoint reviews
- Period summaries
Management Information
- Instruction mix snapshots
- Emergency share tracking
- Extension event averages
- CSV-safe exports
- Portfolio-level views
Pilot & Tender Evidence
- Pilot-review packs
- Documented workflow maps
- Audit-ready case records
- Supplier oversight layer
- Tender-readiness evidence
Operating Boundary
Workflow control — not claims handling.
ClaimStay Control structures intake, case visibility, escalation logic, SLA observation, extension control, audit trails and pilot-review evidence for insurance accommodation response. Accommodation delivery remains with operational partners such as Jigsaw, and claim coverage, liability, settlement and policy interpretation decisions remain with the insurer, loss adjuster or authorised claims handler.
Explore Insurance ResponseSee This Workflow on Synthetic Data
Walk through a synthetic accommodation instruction — every status, document position, extension event and MI snapshot — then talk to us about a controlled pilot.